Google Adwords – Click to Call Support
Filed Under Google, Google Adwords
I just got an email from Adwords that I have been selected to test out their new Click to Call Support feature. Here is what the letter said:
Hello,
Thank you for advertising with the Google AdWords program. As a
special thank you, we are pleased to offer you an enhanced level
of customer support for being one of our top AdWords advertisers.
AdWords continually strives to provide new and effective features
to enhance the Google user experience. We’re testing a new support
option that allows you to contact an AdWords Specialist by phone
with just the click of a button. We pay for the call and we even
do the dialing — all you need to do is pick up the phone and
talk.
Try it out by visiting our Help Center via the ‘Contact Us’ link
within your account. After clicking ‘Contact Us,’ follow the
prompts to identify your concern. You’ll then be offered the
option to speak directly to an AdWords Specialist by entering your
contact phone number and clicking ‘Call.’ When your phone rings,
answer it; you’ll hear ringing on the line as we connect you
directly to our AdWords support team. It’s that easy.
This service is completely free to users; Google pays all local
and long distance charges. However, if you give us a mobile phone
number, your normal airtime fees or other fees charged by your
provider for the call may apply.
AdWords Specialists are available by phone Monday – Thursday,
from 7 a.m. to 7 p.m. PST (U.S.), or on Friday, from 7 a.m. to 6 p.m.
PST (U.S.).
We’re excited to offer you this new way to get immediate AdWords
help right when you need it.
Sincerely,
The Google AdWords Team
That sounds like a good idea to me. I have spent a significant amount of time on the phone with Adwords Support. I can appreciate the effort for them to make it a little easier to the end user. Just for the hell of it I logged in an tried it.
I clicked the Contact Us link on the upper right hand side of the account pages. I selected the category out of about 10 to choose from that my question fell under. “Other” in this case, because I am just trying it out. Then I get a field to enter my phone number. I enter it and click the “Call” button….
The Phone Rings….
 I pick up the phone and it says “…connecting” starts ringing and before I know it there is an Adwords Rep answering the phone. Nice! 
