Comments on: Trying to Contact James Brausch about Rasof Subscription http://www.craigalinder.com/2007/05/james-brausch-rasof-subscription/ an insider's perspective Thu, 14 Feb 2008 03:11:37 +0000 http://wordpress.org/?v=2.8 hourly 1 By: paul schneider http://www.craigalinder.com/2007/05/james-brausch-rasof-subscription/comment-page-1/#comment-775 paul schneider Thu, 20 Dec 2007 00:44:07 +0000 http://www.craigalinder.com/2007/05/james-brausch-rasof-subscription/#comment-775 As per my post - that is my only experience to date. I would like to use his software. Now I´m wondering how that is going to happen if the link is dead and support emails go answered. As per my post – that is my only experience to date. I would like to use his software. Now I´m wondering how that is going to happen if the link is dead and support emails go answered.

]]> By: Craig Alinder http://www.craigalinder.com/2007/05/james-brausch-rasof-subscription/comment-page-1/#comment-774 Craig Alinder Wed, 19 Dec 2007 22:37:01 +0000 http://www.craigalinder.com/2007/05/james-brausch-rasof-subscription/#comment-774 Hi Paul, No, I never got this issue resolved. I actually got a bunch of nasty comments from some Brausch acolytes. I never received any official response from Customer Service. As far as anyone can tell James Braush has no customer service. What's your experience with him? Hi Paul,

No, I never got this issue resolved. I actually got a bunch of nasty comments from some Brausch acolytes.

I never received any official response from Customer Service. As far as anyone can tell James Braush has no customer service.

What’s your experience with him?

]]> By: paul schneider http://www.craigalinder.com/2007/05/james-brausch-rasof-subscription/comment-page-1/#comment-773 paul schneider Wed, 19 Dec 2007 20:41:16 +0000 http://www.craigalinder.com/2007/05/james-brausch-rasof-subscription/#comment-773 Craig Did you ever manage to get this resolved? Any tips on getting through to support? I purchased rasof a few months ago and now the page to access the service is offline. There is no response to support emails I have sent. Craig

Did you ever manage to get this resolved? Any tips on getting through to support?

I purchased rasof a few months ago and now the page to access the service is offline. There is no response to support emails I have sent.

]]> By: David Bean http://www.craigalinder.com/2007/05/james-brausch-rasof-subscription/comment-page-1/#comment-341 David Bean Mon, 28 May 2007 06:39:34 +0000 http://www.craigalinder.com/2007/05/james-brausch-rasof-subscription/#comment-341 I have RaSof. I am not going to renew. Why? I will post an update on my website and/or blog, within a few days. Old posts at: http://e-commerce-biz.blogspot.com/2007/04/1000-month-for-james-d-brauschs-ranking.html http://www.e-commerce-biz.com/index.php#RASOF-RFB These include my thoughts on why he set price at $1000. (Hint: It's NOT because it is worth it) I have RaSof. I am not going to renew. Why? I will post an update on my website and/or blog, within a few days.

Old posts at:
http://e-commerce-biz.blogspot.com/2007/04/1000-month-for-james-d-brauschs-ranking.html

http://www.e-commerce-biz.com/index.php#RASOF-RFB

These include my thoughts on why he set price at $1000.
(Hint: It’s NOT because it is worth it)

]]> By: David Bean http://www.craigalinder.com/2007/05/james-brausch-rasof-subscription/comment-page-1/#comment-336 David Bean Sun, 27 May 2007 08:10:46 +0000 http://www.craigalinder.com/2007/05/james-brausch-rasof-subscription/#comment-336 Sounds like Shelley is a brainwashed acolyte. While Brausch has some interesting products, his customer service sucks. Rotsa ruck. It will be only a short time before that catches up to him. He's running on momentum. See my site, for example, and my blog linked from it. Sounds like Shelley is a brainwashed acolyte. While Brausch has some interesting products, his customer service sucks. Rotsa ruck. It will be only a short time before that catches up to him. He’s running on momentum. See my site, for example, and my blog linked from it.

]]> By: Craig Alinder http://www.craigalinder.com/2007/05/james-brausch-rasof-subscription/comment-page-1/#comment-334 Craig Alinder Sat, 26 May 2007 23:34:38 +0000 http://www.craigalinder.com/2007/05/james-brausch-rasof-subscription/#comment-334 Shelley, We were subscribers for the first three months as described clearly in the blog post. Our subscription was cancelled due to 3 failed transactions. The point is not whether James should setup a special order page for us. It is whether he offers any level of customer support with his products. Should his customers all have to pay $900 a month to get any sort of customer service? What if there was a malfunction that overcharged us? Would we get any sort of customer service then? Anyone who is in business for themselves knows that customer service is one of the most important elements to running a successful business. Shelley,

We were subscribers for the first three months as described clearly in the blog post. Our subscription was cancelled due to 3 failed transactions.

The point is not whether James should setup a special order page for us. It is whether he offers any level of customer support with his products. Should his customers all have to pay $900 a month to get any sort of customer service? What if there was a malfunction that overcharged us? Would we get any sort of customer service then?

Anyone who is in business for themselves knows that customer service is one of the most important elements to running a successful business.

]]> By: Shelley http://www.craigalinder.com/2007/05/james-brausch-rasof-subscription/comment-page-1/#comment-333 Shelley Fri, 25 May 2007 21:14:51 +0000 http://www.craigalinder.com/2007/05/james-brausch-rasof-subscription/#comment-333 First you say you contacted James. Then you say you can't contact James. There is only one way to contact him. You have to be a magical email address customer. The url to the magical email address program is http://www.jamesbrausch.com/magic.html As far as I know, James never increases the price of any subscription for current subscribers. In fact, he simply can't. Paypal has no way to do that. If you aren't a current subscriber, then tough... Why would you get to pay any less than any other new subscriber? Whining on a blog isn't going to get James or anyone else to drop everything and set up a special product page just for you to pay a lower price than everyone else has to pay. Why would you post such a request? First you say you contacted James. Then you say you can’t contact James.

There is only one way to contact him. You have to be a magical email address customer. The url to the magical email address program is http://www.jamesbrausch.com/magic.html

As far as I know, James never increases the price of any subscription for current subscribers. In fact, he simply can’t. Paypal has no way to do that.

If you aren’t a current subscriber, then tough… Why would you get to pay any less than any other new subscriber?

Whining on a blog isn’t going to get James or anyone else to drop everything and set up a special product page just for you to pay a lower price than everyone else has to pay. Why would you post such a request?

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